This tool uses a virtual Artificial Intelligence (AI) chatbot to route information about potential Short-Term Rental (STR) complaints to the responsible agent and town staff. The AI agent will evaluate the information given and review information in the Town of Keystone Short-Term Rental code. If the AI agent identifies that the reported issue may not be a violation of the Town’s STR code, they may offer an alternate recommendation of who to report the issue to. You will be able to choose to continue to report the issue to the Town regardless of this recommendation. The AI agent does not make decisions about an individual’s license. Town Staff review all conversations in full to determine if a violation of the STR code has occurred.

Please note that this tool is not meant to address public health or safety emergencies. Emergencies should always be reported to 911.